Please be sure to use the same email address you used to place your initial order. This will allow the system to identify your past purchases. Please note: Simply ordering a product from our store will not automatically create an account and this must be done as a separate action. Once you complete this process you will be able to sign in and view all subscriptions and orders you have purchased with that email address.
To update the billing information associated with your subscription account, log in and navigate to https://highproductivitystore.com/account. From there, click on the View Subscriptions link, then click on the Billing Information link at the top of that page.
To update the default mailing address for one-time orders (non-subscriptions), log in and navigate to https://highproductivitystore.com/account. From there, click on the View Addresses link to view and edit your address for future orders.
For subscriptions, log in and navigate to https://highproductivitystore.com/account. Next, click on the View Subscriptions link. Next, click on the Edit link next to the subscription you need to change, and finally click on the Edit link below the Shipping/Billing address section.
Log in and navigate to https://highproductivitystore.com/account Scroll down to the Order History section and click on the order number of the order for which you need an invoice. Next, click on the Print This Page button to open the print dialog. You should be able to print or save the invoice as a PDF.
We are happy to adjust your future shipment dates! Please contact us at https://highproductivitystore.com/pages/supportand we’ll make this edit for you. In your request, please feel free to include the time frames in which you would like to receive your order. Although we cannot guarantee delivery at any certain time, we’ll make every effort to ensure you receive your order in your desired timeframe.
No matter which shipping method you choose, there is always a 48 hr(business days) processing window. This means if you choose Expedited or Overnight shipping, you should still plan for two extra business days before your package goes out the door.
For international orders, the standard shipping option has an expectation of delivery within 14 business days. For domestic orders, the standard shipping option has an expectation of delivery within 8 business days.
Due to Covid-19, you may experience delays in your shipping beyond our standard 4-8 business day window. We apologize for any inconvenience this may cause and we appreciate your patience and understanding.
If you applied for a change of address through your local post office and your mail is currently being forwarded, your order should be forwarded to your new address. Please note, however, that you may incur an additional service fee from your local post office. To update your address for future shipments, please sign into your account here, https://highproductivitystore.com/account. Don't have an account yet? Create one using the email address entered at checkout and your order history will populate.
We are happy to accommodate a return of the product(s) that you have purchased, if they are defective or in some way damaged prior to them leaving our distribution facility. Provided that your purchase can be properly verified, and upon your request immediately commence our return and replacement process to ensure your complete satisfaction.
Additional information: If the products in your order are not defective or damaged, we cannot accept a return or issue a refund. A majority of the products we sell are consumable, this precludes us from accepting them back into inventory.
Covid-19 update: The above is also a reflection of required policies in some jurisdictions as our products cannot be sanitized.
In the unlikely event of shipping damage to your purchase, immediately upon receipt of your shipment, please inspect your order and contact us immediately if you find damage, so that we commence an investigation and resolve the issue
You may be charged duties based on customs in your country. Local taxes and duties are not included in the prices of products purchased on the High Productivity store. Duties & taxes may be assessed once your package passes through customs. Paying these fees will be your responsibility.
Go Here: http://www.highproductivityjournal.com/quickstart/ to access our video tutorials. We are committed to helping you make Your Freedom Journal a vital tool for your daily productivity and goal-setting and we want to help you get the most out of each framework.